Network Connectivity Issues
If network connectivity to and from the ThoughtSpot Analytic Search Appliance is not working, try using these steps to find and correct the issue.
Set the Timezone
The ThoughtSpot Analytic Search Appliance comes configured with the timezone. This is the procedure for setting the timezone, in case you need to reset it.
Browser Untrusted Connection Error
If you are not using a SSL certificate for authentication, users will see an untrusted connection error in their browser when accessing ThoughtSpot. The error looks slightly different depending upon the Web browser being used.
Characters Not Displaying Correctly
Your CSV files are more likely to load smoothly if they are encoded with UTF-8. If you're having problems with some characters rendering incorrectly, you can convert the files to UTF-8 encoding before loading the data.
Clear the Browser Cache
You might occasionally see unexpected behavior that is due to the Web browser caching information from ThoughtSpot. In this case, clearing the browser cache and reloading the page should resolve the problem.